Request account deletion

Request deletion in Zapiekanka

If you can sign in, open Zapiekanka, choose Me, open Account settings, expand Data requests, and choose Request deletion. This is the fastest way to connect the request to the correct account.

Request deletion without the app

If you cannot sign in or no longer have the app installed, email [email protected] from the email address used for your Zapiekanka account. Use the subject Zapiekanka account deletion request.

We will verify that the request belongs to the account holder before deleting anything. Do not send your password.

What the request covers

Deleting your account covers the account record and associated personal data held by Zapiekanka, including your profile, learner preferences, study progress, card memory and review history, saved Culture activity, and account-linked product activity.

If we must retain limited records for legal, security, fraud-prevention, or financial-compliance reasons, we will explain what is retained and why.

Timing and confirmation

Support will confirm receipt, verify the request, and explain the expected completion date. We aim to complete verified requests within 30 days unless applicable law requires a different process. We will send confirmation when the deletion is complete.

Subscriptions

Account deletion and subscription cancellation are separate actions. If you have an Apple App Store or Google Play subscription, cancel it in the store that manages the subscription before deleting your account. If you have a subscription purchased directly from Zapiekanka, include that information in your request so support can provide the correct cancellation steps.

More help

For other account or privacy questions, visit Zapiekanka Support or read the Privacy Policy.